Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Kezlin Group Ltd ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (www.kezlingroup.co.uk) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you in the United Kingdom.

2. Important Information and Who We Are

Kezlin Group Ltd is the data controller and is responsible for your personal data.

Full Legal Entity Name: Kezlin Group Ltd

Company Registration Number: 17009044

Registered Office Address: 39 Fisher Close, Enfield, Middlesex, EN3 6WQ

Primary Contact Email: sales@kezlingroup.co.uk

Telephone Number: 020 3784 9995

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out above.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data:

Includes your name and the organisation you represent.

Contact Data:

Includes email address, telephone number and site postcode, together with the premises and cleaning requirements you provide. Business and billing details may also be collected if you become a client.

Technical Data:

Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data:

Includes information about how you use our website, products, and facilities management services.

Marketing and Communications Data:

Includes communication preferences you provide when contacting us. Submitting an enquiry does not subscribe you to a marketing mailing list.

4. How Is Your Personal Data Collected?

Direct interactions

You provide information through our site visit enquiry form or when contacting us by phone, email or post. Please provide business contact and cleaning requirements only; avoid including patient, pupil or other sensitive personal information in the free-text field.

Website operation and enquiry delivery

This website is hosted through ChatGPT Sites, using Cloudflare infrastructure. Submitted enquiries are stored in a protected website database and sent to our sales inbox through Google Apps Script and Google Workspace. These services process information to host the website, protect it and deliver and manage your enquiry. Access to the saved enquiries is restricted to the website owner.

The hosting infrastructure processes technical request information for delivery, security and operational reporting. The enquiry service uses a hashed technical identifier to limit repeated submissions. The website code does not install Google Analytics or advertising trackers.

Our service providers may process information outside the UK. International processing is subject to the applicable provider arrangements and data-protection requirements. Contact us for information about the providers and safeguards relevant to your enquiry.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the commercial facilities management contract we are about to enter into or have entered into with your business.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to a query submitted via our website contact form).

Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation in the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

Your enquiry is held in the website database and our business email system so we can respond, arrange a visit, prepare a proposal and manage any resulting relationship. Access, correction or deletion requests can be made using the contact details above. Email-delivery receipts contain only a request identifier, status and timestamp; receipts older than seven days are removed when later script requests are processed.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and applicable UK legal requirements.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request the transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at sales@kezlingroup.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).